Terms and Conditions

Terms and Conditions

Please ensure that you read these terms and conditions carefully, make sure that you understand them before interacting with our website and ordering any product or services from us.
moquo.store is a trading name of J7 Enterprise Ltd - Company Number 8174019.

Terms & Conditions:

The terms below apply for any product/service carried out through moquo.store
1. “Us”, “we”, and “our” refer to moquo.store and references “you”, “yourself” and “your” refer to the customer.
2. “Electronic device” refers to any hardware item such as a mobile phone or tablet.
3. This agreement shall commence from the date you place an order for any item or service. It shall continue until payment has been received in full and the day after we have despatched your order to you.



Products:
1. You acknowledge that products sold by us, pursuant to the Contract, will be pre-owned unless stated as being new.


2. All electronic devices that we sell are warranted that they will be in perfect working condition when despatched to you. 

3. Electronic devices are checked and warranted that the condition of the product will match the grading description related to that product as stated on our website at the point of sale. 



Personal Data:
1. All electronic devices which are sold on our website will have been fully tested and where applicable, data wiped using industry standard software.

Grading:


1. Electronic devices may differ from the image on our website. Images are for illustration purposes only.
2. Graded electronic devices means second hand, pre-owned or used devices and have been processed for sale in accordance with our grading criteria.
3. Types of grading include, but not limited to, New and Refurbished:
(a) New: means that the electronic device is brand new, sealed from manufacturer and has not been used before, it comes in its original box with original accessories. The box may have been opened prior to sale as part of our goods in and quality check process.
(b) Refurbished: is referred to as fully refurbished with replacement parts. 


Payment and Pricing:
1. We reserve the right to update pricing at any time. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
2. Our site contains a large number of products and it is always possible that, despite our best efforts, some of those listed on our site may be incorrectly priced. We are under no obligation to provide the item to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
3. The price of any products will be as quoted on our site, except in cases of obvious error, see clause 2 above.
4. For UK customers, the advertised price payable for goods, as set out on the website, are inclusive of VAT and all duties and local taxes where applicable, excluding delivery costs. 
5. Some of our products are classed as Marginal VAT (common on used goods), you cannot claim the VAT back on a Marginal VAT sale. A VAT invoice can be supplied for a marginal VAT sale but it will not itemise any VAT.
6. Payment for all items ordered must be by credit, debit card or PayPal account. We accept payment with active UK PayPal accounts and most major types of credit card. We charge your credit, debit card or PayPal account when you have completed your transaction online and thereby submitted an offer to buy the products.
7. You confirm that the debit card, credit card or PayPal account being used to complete a purchase on our website is your own. All credit/debit cards and PayPal accounts are subject to validation checks and authorisation by the card or account issuer. If the issuer of your payment card/PayPal account refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
8. In the unlikely event that you receive the incorrect device, please contact us immediately at info@j7e.com.

Delivery:


1. All orders on our standard delivery service will be despatched within 48 hours of confirmed payment. Where you have selected (and paid) for next day delivery for orders received before midday, all orders have to be received and paid for in full by midday on day of order.  After midday your order will be despatched the following working day. Products will be sent via our chosen courier for next day* delivery in UK Mainland Only (*postcode dependent). Please be advised for Saturday delivery there will be a charge of £19.99. All shipments are processed through the working week (Monday-Friday).
3. All orders placed through a weekend will be processed on the next working day.
4. Deliveries will need to be signed for with photo on delivery.
5. In the unlikely event of a delay with the delivery we will contact you with further information.
6. Depending on the circumstances and the courier's policy, you may find a note of passage i.e. "left card – for courier hub only". If indeed the courier has left a note, you will need to contact the courier in order to arrange a new delivery date.

Lost or Damaged in Transit:


1. Should you receive any electronic device which is defective and where is satisfactorily proven by you to have been damaged in transit, then the warranty policy will apply. 
2. Where the courier loses your order, in this case:
(a) It is your responsibility to track orders online on the courier’s website, in order to receive up to date information as soon as possible. 
(b) In order for MOQUO to officially declare a parcel lost, you have 3 business days, following your expected delivery date, to declare the loss of a parcel starting from the date you received the despatch confirmation e-mail. 
(c) If the parcel was declared as lost within the above-mentioned timeline, we will attempt to make a claim with the courier. We may require you to complete additional documents in order for the claim process to be carried out. In this situation you agree to complete and return any requested information as soon as possible. Failure to complete any and all documents by you for this purpose will mean that we are not liable to reimburse you or provide them with a replacement / refund (this will be at our discretion).
(d) Any replacement / refund applicable (at our discretion) will be processed once we or our courier(s) have given written confirmation that the delivery has been lost.

Warranty:
1. Brand New:
(a) Direct manufacturer warranty, either 12, 24 or 36 months. (Manufacturer dependant). If your product produces a fault within 14 days please email info@j7e.com.
(b) After 14 days please contact the manufacturer directly.
2. Refurbished:
(a) 12 Month RTB (Return To Base) warranty (subject to clauses 3 – 18 below). 
3. Carriage costs to return faulty item will be at your cost.


4. If an electronic device is returned with a fault that has been proven to either be present before sending the device or occurred during transit, a repair may be carried out for you.
5. All repairs (with the exception of software related, battery, accidental, liquid and water damaged devices) come with a 3 month warranty for the part that has been replaced ONLY. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.
6. All software related repairs are not covered by our warranty. The warranty for electronic devices sold by us differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, you may incur additional charges. It does not cover physical or accidental or water damage. 


7. If you physically, accidentally or water damage the device, this will completely void the warranty. 



8. If you paid a 3rd Party to repair your device, this will invalidate your warranty with us.
9. This warranty shall be inapplicable if failure of the Handset or components have resulted from service, maintenance, repair, or any kind of tampering (including the opening of Your Handset) other than by Supplier, an Authorised Reseller or Authorised Service Centre, or if the Handset or component labels, serial number, or product numbers have been removed, altered or obscured or otherwise made illegible.
10. Any device that you send or return to us MUST be free from pin, password or pattern lock, iCloud account, Google account or any other personal security/ account settings.  Any device received with any data or information present will be returned to you and the courier cost will be chargeable, payable in advance of the item being returned to you. We aim to repair your device within 5 working days of receiving it. There may be times where this is not possible based on the type of repair required, parts required or other unknown factors. We will notify you where this is the case.
11. Before any repairs are carried out or any refund is issued, any device that is returned to us will be rigorously checked against our records to ensure that all serial numbers/data for each device match what we have on record. This is to prevent any tampering by you or any third party.
Any device that does not match the serial numbers/data that we have in our records for that device will be returned back to you (all delivery costs will be at your expense). Any refunds and repairs will be refused and your warranty will be void.
12. All warranty claims have to be reported within the warranty period and returned to our premises within 7 working days from the date you receive confirmation of a valid claim/RMA number.
13. Faults caused by manufacturer software updates are not covered under the warranty. These include, but are not limited to, Finger Print sensor fault, WiFi connection faults, date and time faults. Where these faults are present please contact your approved repair centre or the manufacturer directly.


14. Any device that you send or return to us MUST be free from pin, password, pattern lock, finger print lock, iCloud account, Google account or any other personal security/ account settings. You must make sure you have a full backup of your data before You send back Your Handset for warranty issues. We are not liable for any loss of data, photographs or anything stored on the handset. It is your responsibility to obtain the express consent of any individuals whose data is stored on Your Handset to the transfer of that data to the Supplier or to delete that data prior to handing over Your Handset for repair or replacement.
We are not liable for any software / app updates that cause any damage, viruses or corruption to;
(a) the Handset,
(b) any associated hardware that Your Handset has been plugged into.
Any device received with any data or information present will be returned to you and the courier cost will be chargeable to you, payable in advance of the item being returned to you. We aim to repair your device within 10 working days of receiving it. There may be times where this is not possible based on the type of repair required, parts required or other unknown factors. We will notify you where this is the case.


15. If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date. This may be due to but not limited to parts being out of stock.


16. Please be aware diagnostics may take longer than usual repairs as our trained technicians take the time to look at every element of the device and check for faulty parts. In this event you will be notified via email. 
17. Mobile devices that are sold as being waterproof are originally sealed in the manufacturer's factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. In this event should there be any water damage then we will not be liable. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required.
18. On our refurbished devices, after 14 days, we reserve the right to repair rather than replace under the twelve (12) months warranty, if a repair is not feasible a suitable replacement will be arranged.

 
Cancelling your order:


1. If you have paid in full and we have received the funds and we still hold the item, then we will refund you in full. If the item is in transit or you already have the item, this will be classed as a return. Please view our return policy here. To cancel, please email info@j7e.com during our opening hours.

Returns:


1. All RTB (Return To Base) are at your expense. We recommend that you return the item back to us insured and signed for, as we will not accept any responsibility for any lost or damaged items. 

2. With all devices sold via moquo.store, we give our customers a 14-day money back guarantee. If you are unsatisfied with the device, you have 14 days to which you can return the electronic device, and get a refund if required. The 14 days starts from the day the item was delivered. If for any reason the item is exchanged or repaired this does not restart the 14 days. The device will need to be in the same condition, including accessories and in the original packaging it was sent to you in.
3. If we receive the device back in a different or poorer condition than when we shipped it to you, we may not accept the return.  We will either return the device back to you or offer to buy the device from you at a reduced price less any postage costs. 

4. If we receive the device back with accidental damage or damage not covered under our warranty, this will void the warranty and we will either offer to repair the device for you (there will be a charge incurred for repairs outside of warranty) or we will send the device back to you with no repair(s) having been carried out. Where repairs are necessary and where they are outside of warranty, we will issue a quote to you. Should you decide to agree with the quote and the repairs, (confirmation of this will be required via email), then this must be paid in advance of any repair work taking place. 
5. If the device is to be returned back to you, we have the right to charge you for the return postage if the device is not covered under our warranty or returns policy.
6. The returns policy will only cover manufacturer faults and does not cover the following:


(a) Damage caused by liquid
(b) Accidental damage
(c) Intentional damage
(d) Damage caused by dropping the product or mistreatment
(e) Damage caused by attempting to repair or adapt the device by yourself or a third party
(f) Physical Damage such as Cracks or Breaks
(g) Repairs undertaken by a third-party company
(h) Improper use of accessories
(i) Faults or damage that may arise due to normal wear and tear – e.g. scratches to touchscreen
(j) Acceptable Battery life depletion
(k) Any handset that has been Jailbroken or rooted after sale
(l) Screen burn
(m) Software installations that are not approved by the manufacturer or IOS/Android updates that leads to system faults.

Our liability:
1. We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.


2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.


3. This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Events out of our control:


1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a Force Majeure Event).


2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Our right to vary these terms and conditions:
1. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems.


2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify (via email) you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 working days of receipt by you of the products purchased on the Store.

User accounts:


1. We reserve the absolute rights to close your account and cease dealing with you at any time, at our sole discretion.