Warranty Information

For the purpose of this warranty, references to “Supplier” mean J7 Enterprise Ltd. who is providing a warranty service; references to “Handset” mean the handset which this Warranty accompanies, the details of which appear at the end of this document; references to “You” and “Your” means you the owner/purchaser of the Handset; references to “Manufacturer” mean the original Manufacturer of the Handset. For further information on how to claim under this warranty, please email us at contact info@j7e.com. 

  1. THE TERMS OF THIS WARRANTY DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER ANY APPLICABLE NATIONAL LAWS.
  2. Your Handset is warranted to be free from defects in material and workmanship arising under normal use and service, for 12 months from the original date of receipt of Your Handset when purchased.
  3. Supplier’s obligation under this warranty shall be to repair or replace the Handset or any components free of charge to You, in the event of any failure or defect covered by the warranty arising during the warranty period, unless repair or replacement is impossible or disproportionate in relation to its cost.
  4. Supplier may use newly manufactured or refurbished service parts as its option to repair the Handset.
  5. This warranty is valid in the United Kingdom only.
  6. Supplier, its authorised resellers (“Authorised Resellers”) and authorised service centres (“Authorised Service Centres”) reserve the right to request proof of purchase (e.g. a paid and dated receipt) showing the model and serial number before providing any warranty confirmation.
  7. Any Handset or component repaired or replaced under the warranty shall be subject to the balance of the original warranty period applying to the Handset or component. In regards to the fault(s) which gave rise to the repair, the warranty period shall not be extended beyond the remaining original warranty period. All Handsets and components replaced under warranty shall become Supplier’s property.
  8. The warranty is not applicable in cases other than defects in material, design, and workmanship. This warranty does not cover the following: (a) accidental damage, improper use, or any modification, adaptation or neglect caused by You including but not limited to failure to use the Handset for its usual purposes or (b) wear and tear or (c) periodic maintenance or check-ups or (d) upgrading of software as a result of changes in network parameters or (e) failure of the Handset due to incorrect installation or use not consistent with current technical or safety standards or (f) acts of God or any cause beyond the Supplier’s control caused by but not limited to water, fire, smoke, lightning, public disturbances and lack of ventilation or (g) unauthorised modifications carried out on Your Handset to comply with localised technical standards in countries which Your Handset was not originally designed or (h) damage to the battery of Your Handset caused by overcharging or failure to use the supplied cable with an original Manufacturer approved three pin plug or (i) damage to your handset caused by charging your handset by any means other than a charger approved by the Manufacturer or (j) exposure to moisture, dampness or extreme temperatures or environmental conditions or rapid changes in these conditions or (k) food or liquid spillage. This also applies to the hardware casing. Should you claim a repair that is not covered under the warranty terms, any of Supplier, Authorised Reseller, or the Authorised Service Centre may charge you for the costs of the repair(s).
  9. You must make sure you have a full backup of your data before You send back Your Handset for warranty issues. We are not liable for any loss of data, photographs or anything stored on the handset. It is your responsibility to obtain the express consent of any individuals whose data is stored on Your Handset to the transfer of that data to the Supplier or to delete that data prior to handing over Your Handset for repair or replacement.
  10. Any device that you send or return to us MUST be free from pin, password or pattern lock, iCloud account, Google account or any other personal security/ account settings.  Any device received with any data or information present will be returned to you and the courier cost will be chargeable, payable in advance of the item being returned to you. We aim to repair your device within 5 working days of receiving it. There may be times where this is not possible based on the type of repair required, parts required or other unknown factors. We will notify you where this is the case.
  11. We are not liable for any software / app updates that cause any damage, viruses or corruption to;
    (a) the Handset,
    (b) any associated hardware that Your Handset has been plugged into.
  12. This warranty shall be inapplicable if failure of the Handset or components have resulted from service, maintenance, repair, or any kind of tampering (including the opening of Your Handset) other than by Supplier, an Authorised Reseller or Authorised Service Centre, or if the Handset or component labels, serial number, or product numbers have been removed, altered or obscured or otherwise made illegible.
  13. Before any repairs are carried out or any refund is issued, any device that is returned to us will be rigorously checked against our records to ensure that all serial numbers/data for each device match what we have on record. This is to prevent any tampering by you or any third party.
    Any device that does not match the serial numbers/data that we have in our records for that device will be returned back to you (all delivery costs will be at your expense). Any refunds and repairs will be refused and your warranty will be void.
  14. Except for the express warranty provided, Supplier, its Authorised Resellers or Authorised Service Centres do not issue any warranty or guarantee for Your Handset.
  15. Supplier expressly disclaims and excludes all conditions, warranties and other terms with regard to the Handset, including, but not limited to, in every case whether express or implied by statute, common law, custom, collaterally or otherwise, to the fullest extent permitted by applicable law. In particular, but without limit to the generality of the foregoing exclusion, any conditions, warranties, and other terms as to ownership of any software, as to price and / or non-infringement of third party rights are excluded whether in contract or tort. Any implied warranties that may be imposed by applicable law are limited in duration, subject to such applicable law, to the term of the express limited warranty given by Supplier.
  16. To the maximum extent permitted by applicable law, and except as provided herein in no event shall Supplier, Authorised Resellers, Authorised Service Centres or the Manufacturer be liable for damage to, or loss or corruption of, records, programs, data or removable storage media including the cost of recovering such programs or data (including damages for loss of business profits, loss of revenue, loss of data, loss of software, the cost of software reconfiguration, loss of savings or anticipated savings or other special, incidental, exemplary or consequential damages) whether for breach of warranty, contract, strict liability, tort or otherwise arising out of or resulting from the use of or inability to use the Handset and/or the enclosed materials (including any software and all written materials such as the safety instruction and user’s manuals), even if Supplier, Authorised Resellers, Authorised Service Centres or Manufacturer, have been advised of the possibility of such damages or of any claim by any third party.
  17. In any event, and to the fullest extent permitted by applicable law, any liability of Supplier’s Authorised Resellers, Authorised Service Centres or Manufacturer which is not excluded shall be limited to the purchase price of the Handset.
  18. Nothing in this warranty attempts to exclude or reduce the Supplier’s liability for personal injury or death caused by or arising from its negligence or from fraudulent misrepresentation and as otherwise required by applicable law.
  19. In the unlikely event of experiencing any anomalies with Your Handset, please email us at info@j7e.com

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